Privacy Policy

Privacy Policy

Last updated: 27 June 2026

This Privacy Policy applies to all services provided by Roseworth London, reachable via info@roseworthlondon.com, registered under company number 93286805, and located at Tjongerwijk 42. We respect the privacy of our customers and process the personal information you provide to us confidentially and in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Personal Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer service team, including:

  • Full name

  • Delivery and billing address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information about your activities and behaviour on our website (through cookies)

2. How We Use Your Information

We process your personal information for the following purposes:

  • To process, dispatch and invoice your orders.

  • To provide customer service and support.

  • To send order confirmations, tracking information and other relevant updates.

  • To improve our products, services, website and product range.

  • To prevent and detect fraud and misuse.

  • To send marketing communications, but only where you have given your consent.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

  • Performance of a contract (to fulfil your order).

  • Your consent (for example, for marketing communications).

  • Compliance with legal obligations (such as tax and accounting requirements).

  • Our legitimate interests (including fraud prevention and improving our services).

4. Sharing Your Information

We only share your personal information where necessary to provide our services, including with:

  • Our payment providers.

  • Our shipping and delivery partners.

  • Our supplier(s) responsible for processing and dispatching your order.

  • Analytics and marketing service providers (where applicable and subject to your cookie preferences).

Where required, we have entered into appropriate data processing agreements with these parties. We never sell your personal information to third parties.

As some orders are dispatched directly by suppliers located outside the UK and the European Economic Area (EEA), including China, your personal information may be transferred internationally. Where this occurs, we ensure that appropriate safeguards are in place to protect your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law, including tax and accounting obligations.

6. Cookies

Our website uses cookies to improve functionality, analyse visitor behaviour and support marketing activities. Please refer to our separate Cookie Policy for more information. You can change your cookie preferences at any time through our cookie banner or your browser settings.

7. Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. All payments are processed through secure SSL-encrypted connections.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information.

  • Correct inaccurate personal information.

  • Request deletion of your personal information.

  • Restrict the processing of your personal information.

  • Object to the processing of your personal information.

  • Withdraw your consent where processing is based on consent.

  • Request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us at info@roseworthlondon.com.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your personal information has been processed unlawfully.

9. Contact

Roseworth London
Company Registration Number: 93286805
Tjongerwijk 42
Email: info@roseworthlondon.com

OUR STORY

Two sisters, one shared way of looking at style.

What started as a small store in London has grown into something much more personal. A place built on years of experience, shared perspective, and an understanding of what women actually want to wear — not just what’s in fashion.